INTRODUCTION

1. These Terms of Sale set out the terms and conditions on which products are supplied to you as a buyer on www.leewz.com . The owner and operator of the Site is Leewz E Commerce Owned By Leewz innovation LLP a limited liability Partnershiop registered in the India under license number ABC-1430, with its office located at N0-17,Puliyannoor,Vellattanjoor,Thrissur-680601,Kerala 
2. Please read these terms carefully before you submit your order via the Site. By placing an order on the Site, you are agreeing to be bound by these Terms of Sale with immediate effect.

ORDER ACCEPTANCE

1. Each product in your order is sold either by us or by the local or international seller that is specified on the Site.
2. Order Acceptance.Our acceptance of your order will take place when we notify you of our acceptance in writing (e.g. by email or mobile messaging). If we are unable to accept your order, we will inform you of this in writing or through a call and will not charge you for the product.
3. By placing an order, you authorise us or our third-party payment processer to process your credit/debit card details for the amount of your order. We accept payment by,
   1. credit/debit card;
   2. via your wallet; or
4. cash on delivery (an amount not exceeding Extra shipping charges Rs.80/-
5. In order to authorise credit/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorise us to do so and we shall not be liable to you for any damage or loss you may incur as a result.
6. We may remove or add cards or other payment methods that we accept at any time without prior notice to you.
7. Cancelling Order.You may cancel your order immediately prior to shipping for any reason.
8. Our Cancellation.We may cancel your order(s) if:
   • . you do not make any payment to us when it is due;

1. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
2. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
3. you attempt to bulk or multi-order purchase in accordance with clause 2.8, below.
4. order(s) not being capable of fulfilled due to product(s) not being available.

9. Bulk/Multiple Purchasing.We reserve the right to reject any orders, at our sole discretion, where we detect bulk purchasing or multiple units of similar products being purch

Shipping

What are the delivery charges?

Delivery charge varies with each Seller.

Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

For Products listed as Leewz.com, a Rs 80 per kg charge for delivery per item may be applied if the order value is And above 1kg per Rs.40/- and Some Products are shipping free

Why does the delivery date not correspond to the delivery timeline of 5-10 business days?

It is possible that the Seller or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

• The Seller offering the product
• Product’s availability with the Seller
• The destination to which you want the order shipped to and location of the Seller.

Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on Leewz.com?

There are NO hidden charges when you make a purchase on Leewz.com. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller’s shipping policy.

Why does the estimated delivery time vary for each seller?

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner’s time-to-deliver in your location.

Please enter your default pin code on the product page (you don’t have to enter it every single time) to know more accurate delivery times on the product page itself.

Seller does not/cannot ship to my area. Why?

Please enter your pincode on the product page (you don’t have to enter it every single time) to know whether the product can be delivered to your location.

If you haven’t provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

• Whether the Seller ships to your location
• Legal restrictions, if any, in shipping particular products to your location
• The availability of reliable courier partners in your location

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible Delhivry and Different   Logistics upon area base will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Delhivery, you can return the item through a third-party courier service. Return fees are borne by the Seller.

I did not receive my order but got a delivery confirmation SMS/Email.

In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.

What do the different tags like “In Stock”, “Available” mean?

‘In Stock’

For items listed as “In Stock”, Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

‘Available’

The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

‘Preorder’ or ‘Forthcoming’

Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it’s official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)

‘Out of Stock’

Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.

‘Imported’

Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as ‘Imported’ on the product page and can take at least 10 days or more to be delivered to you.

‘Back In Stock Soon’

The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned by the Seller.

‘Temporarily Unavailable’

The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.

‘Permanently Discontinued’

This product is no longer available because it is obsolete and/or its production has been discontinued.

‘Out of Print’

This product is not available because it is no longer being published and has been permanently discontinued.

Does Leewz.com deliver internationally?

As of now, Leewz.com doesn’t deliver items internationally.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.

1. DELIVERY OF YOUR ORDER
   1. Delivery Costs. The costs of delivery will be as displayed to you on our Site.
   2. Delivery Date. This information will be displayed to you on our Site.
   3. Delivery Delays:
      1. if our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay;
      2. if no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product;
      3. if you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.
   4. ID Requirement Upon Delivery. We may, at our sole discretion, make any inquiry we deem necessary to verify your identity and/or ownership of your financial instruments by requesting that you provide us with further information or documentation, including, but not limited to requesting a form of identification and/or credit card. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.
   5. Delivery from Overseas. Note that you might be considered the importer of record in the event that your order requires delivery from overseas. In such instance, you are required to ensure that your ordered products can be lawfully imported, comply with all laws and regulations and to pay all fees and customs duties relevant to your purchase.
   6. Title to Products. A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address and you have paid for the product.
   7. Invoice. We will issue an electronic invoice for your purchase and send such invoice to the email address you provided to us.

GENERAL

1. Governing Law. These Terms of Sale and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of India.

Need help?

Contact us at leewzarabia@gmail.com /+91 8593000884

for questions related to refunds and returns.